Listening sessions are commonly used by leaders to hear what’s on people’s minds and engage people in emerging or important topics. These are strategic opportunities that, when designed right, feel very casual and impromptu. Yet when

Company values are a typical part of the internal communications plans we design for clients. Values are generally unveiled or updated in coordination with an organization’s mission, vision, and business plans. While normally pithy, visual and to

There seems to be a growing trend for some companies to seek “chaos,” justifying leaders to offer little direction, vision, and a fluid plan. I’ve heard this a few times in the past year, so I

When actor-writer-director, Harold Ramis, died, I was reminded of a great concept that is applicable in both communications and life. Chris Jones authored a nice obituary for The Chicago Tribune in which he described Ramis as

This topic is an oldie but a goodie, but is always worth repeating. What do companies need to do when something goes wrong? I’m not talking about a crisis, but rather a day-to-day error that is

What motivates people to follow a leader? We have worked with many leaders in different industries to help them define and communicate their mission, vision, values and business plans to employees. Today’s employee audiences span multiple

We were brought in to help a client with a change management project that wasn’t going as well as expected. The project involved process change and new technologies. It also changed how people did their daily

My first professional job was in Customer Relations for McDonald’s. Our department functioned primarily as a “call center,” and most of our work involved responding to letters or phone calls. It was 1991, and we couldn’t