Julie Schaefer

Designing Effective Listening Sessions

Listening sessions are commonly used by leaders to hear what’s on people’s minds and engage people in emerging or important topics. These are strategic opportunities that, when designed right, feel very casual and impromptu. Yet when

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Does Organizational Chaos Work?

There seems to be a growing trend for some companies to seek “chaos,” justifying leaders to offer little direction, vision, and a fluid plan. I’ve heard this a few times in the past year, so I

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Why Do We Follow Certain Leaders?

What motivates people to follow a leader? We have worked with many leaders in different industries to help them define and communicate their mission, vision, values and business plans to employees. Today’s employee audiences span multiple

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Are You Customer-Centric?

My first professional job was in Customer Relations for McDonald’s. Our department functioned primarily as a “call center,” and most of our work involved responding to letters or phone calls. It was 1991, and we couldn’t

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