My first professional job was in Customer Relations for McDonald’s. Our department functioned primarily as a “call center,” and most of our work involved responding to letters or phone calls. It was 1991, and we couldn’t

I have received the same question from several executive clients recently … “Is email still a good way to communicate with my employees?” Valid and appropriate question given the rise of emails people are receiving and

We have been asked to design, convene and execute a variety of panel discussions. Some of the most interesting were for a professional association to help its membership advance their knowledge base and understanding of topics

“My relationship with Northeast Ohio is bigger than basketball. I didn’t realize that four years ago. I do now.” James’ “uninterrupted” letter to fans through Sports Illustrated is a great study in communications and issues management.

Today’s corporate leaders must be able to engage their people and have productive dialogue. This is an important skill because leaders must communicate their visions and business objectives in a way that informs and motivates action.

We wrote about this topic a few years ago, and thought we’d look back and see if our tips remained strong. And in the past few years, we have written, watched, and listened to hundreds of

Lately some friends, colleagues and clients have asked for advice on how to help today’s youth navigate the social media space safely and appropriately. While we generally spend our time counseling executives, community and business leadership,

I was delighted to write an article that appeared in this month’s Executive Travel Magazine. The article was featured in their Executive Suite section, and I discussed how to choose the right communications vehicle to suit